Move mouse over the policies on the left to view their description.
OUR COMMITMENT TO YOU:
We treat all of our customers courteously and fairly. You can expect: highest quality work, honest estimates, on-time pick up delivery, phone calls returned within 24 hours, and completion of work in a timely manner.
GUARANTEE:
All of our work is satisfaction guaranteed. We will give you quality workmanship and materials, and we will fix defects reported within one week of delivery.
INSURANCE:
We are fully insured. Our shop is safe and secure, and we handle your furniture with utmost care.
ESTIMATES - INDIVIDUALS:
Estimates for individuals are free and are valid for 90 days. An estimate can be given via phone or email, but most cases require our examination for an accurate quote. We will notify you after our hands-on inspection if there are circumstances that may adjust your price. If you require our pick up and delivery services, please provide information at time of estimate. Note: $150 shop minimum.
ESTIMATES - INSURANCE CLAIMS:
Insurance Claim Estimates are $30.00 and are valid for 90 days. We will need to inspect the furniture for insurance estimates. This fee is reimbursable from the insurance company and may be added to your estimate. If you require our pick up and delivery services, please provide information at time of estimate. Note: we have a $150 shop minimum.
PAYMENTS:
Payment is to be made by cash, check or credit card. A down payment of one-third the total amount is due when we pick up your furniture or when you drop it off at our shop. Full payment is due upon completion of work, not necessarily delivery time. There is a minimum of a $50.00 fee for returned checks. Bank charges vary and full reimbursement is expected.
STORAGE FEES:
Unless prior arrangement has been made, a storage charge of $7.00 per day will be applied to furniture left in our shop for more than 28 days after notification of completion.
TURN-AROUND TIME:
Restoration may take days or weeks, and we can tell you the current time, to which we will try to adhere. Most restoration jobs are complete in three weeks.
